It's great to get some feedback. I'll try to go over the points each of you raised:
It would be great if the Lynxmotion forums were as maintained as they were before. When it was Jim, James, Beth, and I looking over the forum everyday we made sure that every question was responded to if not already answered by the time we noticed it.
We will certainly be more active.
I agree that this forum need to be keep and entertained.
Not sure what you mean by "entertained" - I'll do my best to balance a ball on my head
We certainly want new and existing members of the community to feel free to brainstorm on projects, show off their creations, ask questions etc. One of the reasons it's gotten this good is the participation of the community and its "welcoming attitude".
Is it still possible to place orders through the Lynxmotion store pages?
Yes, of course! the Lynxmotion site is still active - aside from offering additional shipping options, nothing has changed in that regard.
Is RobotShop continuing with the whole Lynxmotion product line, or are they cutting it back?
The Lynxmotion product line is doing very well. We're continuing what Jim started and are slowly discontinuing the brushed metal brackets. The goal of the takeover was to build upon what was created. We'll be discontinuing products the same way Lynxmotion did - if something is replaced with a better version or simply has not sold well for a long time.
I found it very difficult trying to navigate through RobotShop to find specific items.
This will be getting better - we're planning to overhaul the back-end of the RobotShop website (now that things have settled down, we'll be focusing on this again).
Lynxmotion products were jumbled in with other manufacturers' items in no apparent logical order, and it seemed impossible to progress from one item to a like or related item in any sort of reasonable progression.
The RobotShop (distributor) website is setup differently than Lynxmotion (manufacturer). This is one of the main reasons why we are keeping the Lynxmotion site alive. The new platform we are going with will help correct a lot of these issues. If you are more comfortable with browsing the Lynxmotion website, we encourage you to do so. Take a look at the RobotShop website if you want to see what other manufacturers are offering, products that may not fall under Lynxmotion, or if you want to order other items at the same time.
For the moment, the site is setup as categories containing categories and categories containing products. If you are looking for hobbyist robotic arms, you'll get all hobby robotic arms from all suppliers affiliated with RobotShop. In the redesign, similar products from the same manufacturer will be grouped (like the AL5 series arms for example).
We're very open in this regard to your suggestions on how to create the ideal website - feel free to indicate them here.
They also seemed weighted in favor of the most expensive version first with no indication that a cheaper version was available.
There are a few ways to display products in a category (by price, product code, our picks etc). When you use "our picks" we try to put the most complete and versatile products at the top, put similar products together etc.
Please remember many Lynxmotion customers and members on this forum are students on tight budgets.
Definitely keep this in mind.
I feel as though I have lost a longtime friend because I have been with Lynxmotion for a long time and to see Jim and the gang slip away so sudden was a shock that still lingers on to this day.
They're all still alive and well. Hopefully you read Jim's post about the rationale behind selling the company - I guess the surprise was that they kept up their pace and participation until the very end. They are always still welcome and encouraged to participate in the forum and I'm sure they are all keeping an eye on what's happening.
I have always wondered why Jim named them SES (Servo Erector Set) when they never really were sold as a set, kits yes, but never a set.
Interesting question indeed. You touched on one of the new "kits" we plan to come out with - many people had asked the same question; "how much is the servo erector set?" thinking it was similar to a LEGO Mindstorms set. We've listened to all these people and you'll see what we have planned soon
We certainly don't want the mood to shift and welcome all of your feedback.